Withdrawal

Cancellation policy for consumers for a contract in which the goods are delivered in a single delivery

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must contact us
LENGLING LUXURY GmbH & Co. KG
Am Haag 8
82166 Graefelfing - Munich
Phone: +49 (0) 89/858361010
Fax: +49 (0) 89 85 83 610 25
Email: shop@lengling.com
and inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.
If you cancel this contract, we have to repay all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer) immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.
For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not exist for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer;
The right of withdrawal does not exist for contracts for the delivery of sealed goods, such as perfumes and beauty products, which are not suitable for return for hygiene and health reasons if the sealing cellophane and the original packaging have been opened, damaged, manipulated or removed.
LENGLING LUXURY GmbH & Co. KG examines the packaging and the condition of each returned product, since the essential integrity of the respective product is an essential prerequisite for exercising the right of withdrawal.
The right of withdrawal does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.

General Information
1. Please avoid damage and contamination of the product. Please send the goods back to us in their original packaging (cellophane-coated) with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage.
2. Please do not send the goods back to us freight collect.
3. Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
LENGLING LUXURY GmbH & Co. KG,
Am Haag 8, 82166 Gräfelfing – München,
Tel.: +49 (0) 89 / 858361010,
Fax: +49 (0) 89 85 83 610 25
E-Mail: shop@lengling.com

- Hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following goods
- Ordered on (*) received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only for notification on paper)
- Date
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(*) Delete where inapplicable.

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