General Terms and Conditions

Contents

1) Scope

2) Conclusion of contract

3) Right of withdrawal

4) Prices and terms of payment

5) Delivery and shipping conditions

6) Retention of title

7) Liability for defects (warranty)

8) Redemption of promotional vouchers

9) Final provisions

1) Scope

1.1. These general terms and conditions (hereinafter "GTC") of LENGLING LUXURY GmbH und Co. KG (hereinafter "seller") apply to all contracts for the delivery of goods that a consumer (hereinafter "customer") with the seller with regard to the seller in the online shop. We hereby object to the inclusion of the customer's own terms, unless otherwise agreed.

1.2. You can reach our customer service on weekdays from 9:00 a.m. to 4:00 p.m. on telephone number +49 89 858361010 or by e-mail at shop@lengling.com.

1.3. Consumers within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity.

2) Conclusion of contract

2.1 The product descriptions contained in the online shop of the seller are not binding offers on the part of the seller, but serve to make a binding offer by the customer.

2.2. The customer can purchase one or more products, however a maximum of 12 pieces per product. The seller reserves the right to change the number of items purchased through the online shop at any time.

2.3. The customer can submit the offer via the online order form integrated in the seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer in relation to the goods contained in the shopping cart by clicking the button that concludes the ordering process. The customer can also submit the offer to the seller by email.

2.4. The seller can accept the offer of the customer within five days by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the customer is decisive, or by giving the customer delivers the ordered goods, whereby the access of the goods to the customer is decisive, or by asking the customer for payment after placing the order. If several of the aforementioned alternatives are available, the contract is concluded when one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the customer sends the offer and ends at the end of the fifth day after the offer has been sent. If the seller does not accept the customer's offer within the aforementioned period, this is considered to be a rejection of the offer, with the result that the customer is no longer bound by his declaration of intent.

2.5. When submitting an offer via the seller's online order form, the contract text is saved by the seller and sent to the customer in text form (e.g. e-mail, fax or letter) after submitting his order together with the present terms and conditions. In addition, the text of the contract is archived on the seller's website and can be called up free of charge by the customer via his password-protected customer account, providing the relevant login data, provided the customer has created a customer account in the seller's online shop before sending his order.

2.6. Before placing the order through the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better detection of input errors can be the browser's zoom function, which is used to enlarge the display on the screen. The customer can correct his entries as part of the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that concludes the ordering process.

2.7. The German and English languages ​​are available for the conclusion of the contract.

2.8. Order processing and contacting usually take place via email and automated order processing. The customer must ensure that the e-mail address provided by him for processing the order is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned with the order processing can be delivered.

3) Right of withdrawal

3.1. Consumers generally have a right of withdrawal.

3.2. Further information on the right of cancellation can be found in the seller's cancellation policy.

3.3. The right of withdrawal does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.

4) Prices and terms of payment

4.1. Unless otherwise stated in the seller's product description, the prices quoted are total prices that include VAT. Any additional delivery and shipping costs incurred are specified separately in the respective product description.

4.2. The seller reserves the right to change the prices of the products offered in the online shop at any time and without notice. This does not apply to orders already placed by the customer.

4.3. For deliveries to countries outside the European Union, additional costs may arise in individual cases, which the seller is not responsible for and which are borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs can also arise in relation to the money transfer if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

4.4. The payment option(s) will be communicated to the customer in the seller's online shop.

4.5. When paying using a payment method offered by PayPal, the payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, available at

https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or in case the consumer does not have a Paypal account - subject to the conditions for payments without a PayPal account, can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full

4.6. In cooperation with Klarna AB (publ), Sveavägen 46, S-11134 Stockholm, we offer the following payment options. Payment is made to Klarna:

  • Invoice purchase: The payment period is 14 days from the dispatch of the goods / ticket / or, in the case of other services, the provision of the service. The complete terms and conditions for invoice purchase for deliveries to Germany can be found here and for deliveries to Austria here.
  • Hire purchase: With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout. The installment payment is due at the end of the month after Klarna sends a monthly invoice. For more information on hire purchase including general terms and conditions and standard European consumer credit information, click here.
  • Immediately: Your account will be debited immediately after placing the order.
  • Creditcard: Mastercard / Visa / American Express
  • Direct debit: The debit is made after the goods have been dispatched. You will be informed by email.

The use of the payment methods invoice, hire purchase and direct debit requires a positive credit check.

In this respect, we forward your data to Klarna as part of the initiation of the purchase and the execution of the purchase contract for the purpose of address and credit check. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check.

Further information and Klarna's terms of use for Germany can be found here and for Austria here.

General information on Klarna is available here. Your personal information will be treated in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations for Germany / Austria.

More information about Klarna can be found here. You can find the Klarna app here.

5) Delivery and shipping conditions

5.1. The delivery of goods takes place on the way to the delivery address provided by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.

5.2. The products offered in the online shop can only be delivered to countries in the European Union and Switzerland. Orders with deliveries outside of these countries are automatically rejected during the order processing process. Deliveries to countries outside the European Union and Switzerland can be requested separately at shop@lengling.com.

5.3. If the transport company sends the goods back to the seller because delivery to the customer was not possible, the customer bears the costs of the unsuccessful shipment.

This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the offered service, unless the seller announced the service a reasonable time in advance would have.

Furthermore, this does not apply with regard to the costs for the shipment if the customer effectively exercises his right of cancellation. If the customer effectively exercises the right of cancellation, the return shipping costs are governed by the rules set out in the seller's cancellation policy.

6) Retention of title

If the seller makes advance payments, he retains title to the delivered goods until the purchase price owed has been paid in full.

7) Liability for defects (warranty)

7.1. If the purchased item is defective, the provisions of the statutory liability for defects apply.

7.2. The customer is asked to complain to the deliverer about goods delivered with obvious transport damage and to inform the seller immediately. If the customer does not comply, this has no effect on his legal or contractual claims for defects.

8) Redemption of promotional vouchers

8.1. Vouchers that are issued free of charge by the seller as part of promotions with a specific period of validity and that cannot be purchased by the customer (hereinafter “promotional vouchers”) can only be redeemed in the seller's online shop and only during the specified period.

8.2. Individual products can be excluded from the voucher campaign if there is a corresponding restriction in the content of the campaign voucher.

8.3. Promotional vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.

8.4. Only one promotional voucher can be redeemed per order.

8.5. The value of the goods must at least correspond to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.

8.6. If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to pay the difference.

8.7. The credit of a promotional voucher is neither paid out in cash nor interest.

8.8. The promotional voucher will not be reimbursed if the customer returns all or part of the goods paid for with the promotional voucher within the scope of his statutory right of withdrawal.

8.9. The promotional voucher is transferable. The seller can provide a liberating effect to the respective owner who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the ineligibility, incapacity for business or the lack of authorization to represent the respective owner.

9) Final provisions

9.1. The law of the Federal Republic of Germany applies to all legal relationships of the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer is habitually resident.

9.2. Furthermore, this choice of law does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.

9.3. If the customer acts as a merchant, a legal entity under public law or a special fund under public law based in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the seller's place of business. If the customer is based outside the territory of the Federal Republic of Germany, the seller's place of business is the exclusive place of jurisdiction for all disputes arising from this contract.

9.4. The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for out-of-court settlement of disputes arising from online sales or service contracts in which a consumer is involved. The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

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