General Terms and Conditions

Table of contents

1. scope of application
2. conclusion of contract
3. right of withdrawal
4 Prices and terms of payment
5. delivery and shipping conditions
6. reservation of title
7. liability for defects (warranty)
8. redemption of promotional vouchers
9. final provisions

1) Scope of application

1.1 These General Terms and Conditions of the company LENGLING LUXURY GmbH und Co KG, Am Haag 8, 82166 Gräfelfing, phone +49 89 858361010 (hereinafter referred to as “Seller”) shall apply to all contracts concluded between a customer and the Seller relating to all goods and/or services presented in the Seller’s online store. The inclusion of the customer’s own terms and conditions is hereby objected to, unless otherwise agreed.

1.2 You can reach our customer service on weekdays from 9:00 a.m. to 4:00 p.m. by calling +49 89 858361010 or by e-mail at

2) Conclusion of contract

2.1 The information on goods and prices provided in the seller’s online store and during the ordering process are non-binding and subject to change and do not constitute binding offers on the part of the seller.

2.2 The customer may purchase one or more products, but no more than 12 units per product. The seller reserves the right to change the limit on the number of items that can be purchased via the online store at any time.

2.3 The customer can submit an offer via the online order form integrated into the seller’s online store. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contractual offer to purchase the goods contained in the shopping cart by clicking the button that concludes the ordering process. The seller’s confirmation of receipt does not constitute acceptance of the contract offer. The contract is only concluded when the order is accepted. Furthermore, the customer can also submit the offer to the seller by e-mail.

2.4 The seller accepts the customer’s offer by sending the customer an order confirmation in text form (fax or e-mail), by delivering the ordered goods to the customer or by requesting payment from the customer after the customer has placed the order.

3) Right of withdrawal

3.1 Consumers are generally entitled to a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the seller’s withdrawal policy.

3.3 The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

4) Prices and terms of payment

4.1 Unless otherwise stated in the seller’s product description, the prices quoted are total prices that include statutory VAT. Any additional delivery and shipping costs will be indicated separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

4.3 The payment option(s) will be communicated to the customer in the seller’s online store.

4.4 If payment is made using a payment method offered by PayPal, payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L- 2449 Luxembourg (hereinafter referred to as “PayPal”), subject to the PayPal Terms of Use, available at or – if the customer does not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, available at

4.5 In cooperation with Klarna AB (publ), Sveavägen 46, S-11134 Stockholm, we offer the following payment options. Payment is made to Klarna in each case:
– Invoice: The payment period is 14 days from dispatch of the goods/ticket/ or, in the case of other services, the provision of the service. The complete terms and conditions for purchase on account for deliveries to Germany can be found here and for deliveries to Austria here.
– Installment purchase (only available for Germany): With Klarna’s financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout. The installment payment is due at the end of each month after Klarna has sent a monthly invoice. Further information on installment purchases including the General Terms and Conditions and the European standard information for consumer credit can be found here.
– Immediately: Your account will be debited immediately after placing the order.
– Credit card (Visa/ Mastercard/ American Express)
– Direct debit: The amount will be debited after the goods have been dispatched. You will be informed of the time by e-mail.
The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna’s terms of use for Germany can be found here and for Austria here. General information about Klarna can be found here. Your personal data will be treated in accordance with the applicable data protection regulations and in accordance with the information in Klarna’s data protection regulations for Germany/Austria.

You can find more information about Klarna here: mehrzuklarna/.
You can find the Klarna app at

4.6 If the payment method “credit card” is selected, payment is processed via the payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”). The individual payment methods offered via Stripe are communicated to the customer in the seller’s online store. Stripe may use other payment services to process payments, for which special payment terms may apply, to which the customer may be informed separately. Further information on Stripe can be found on the Internet at /en.

5) Delivery and shipping conditions

5.1 Unless otherwise agreed, goods shall be delivered by dispatch to the delivery address specified by the customer. The delivery address specified in the seller’s order processing is decisive for the delivery.

5.2 The products offered in the online store can only be delivered to countries in the European Union and Switzerland. Orders with deliveries outside these countries are automatically rejected during the order processing procedure. Deliveries to countries outside the European Union and Switzerland must be requested separately at

5.3 If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller had given him reasonable advance notice of the service. Furthermore, this does not apply with regard to the costs for the return shipment if the customer effectively exercises his right of withdrawal. If the customer effectively exercises the right of withdrawal, the provision in the seller’s withdrawal policy shall apply to the return costs.

6) Retention of title

The seller retains ownership of the delivered goods until the purchase price owed has been paid in full.

7) Liability for defects (warranty)

7.1 If the goods are defective, the provisions of statutory liability for defects shall apply.

7.2 The customer is requested to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this immediately. If the customer does not comply with this, this has no effect on his statutory or contractual claims for defects.

8) Redemption of promotional vouchers

8.1 Vouchers that are issued free of charge by the seller as part of promotions with a specific period of validity and that cannot be purchased by the customer (hereinafter “promotional vouchers”) can only be redeemed in the seller’s online store and only during the specified period.

8.2 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the promotional voucher.

8.3 Promotional vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.

8.4 Only one promotional voucher can be redeemed per order.

8.5 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.

8.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.

8.7 The balance of a promotional voucher is neither paid out in cash nor does it bear interest.

8.8 The promotional voucher will not be refunded if the customer returns the goods paid for in full or in part with the promotional voucher within the scope of their statutory right of withdrawal.

8.9 The promotional voucher is transferable. The seller can make payment with discharging effect to the respective holder who redeems the promotional voucher in the seller’s online store. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, legal incapacity or lack of power of representation of the respective holder.

9) Final provisions

9.1 The law of the Federal Republic of Germany shall apply to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. In the case of consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.

9.2 Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.

9.3 If the customer is a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the registered office of the seller. If the customer is domiciled outside the territory of the Federal Republic of Germany, the seller’s place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract.

9.4 The EU Commission provides a platform for online dispute resolution on the Internet at the following link:
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved. The seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.