Terms of service

Table of Contents

1. Scope
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Terms
5. Delivery and Shipping Conditions
6. Retention of Title
7. Liability for Defects (Warranty)
8. Redemption of Promotional Vouchers
9. Final Provisions

1) Scope

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of LENGLING LUXURY GmbH & Co. KG, Am Haag 8, 82166 Gräfelfing, Phone +49 89 858361010 (hereinafter "Seller"), apply to all contracts for the delivery of goods that a customer concludes with the Seller regarding the goods presented by the Seller in their online shop. Any conflicting terms and conditions of the customer are expressly rejected, unless otherwise agreed.

1.2 Our customer service can be reached on weekdays from 9:00 a.m. to 4:00 p.m. by phone at +49 89 858361010 or by email at shop@lengling.com.

2) Conclusion of Contract

2.1 The product and price information provided in the Seller’s online shop and during the ordering process is non-binding and does not represent binding offers from the Seller.

2.2 The customer may purchase one or more products, but no more than 12 units per product. The Seller reserves the right to change product quantity limits for items available in the online shop at any time.

2.3 The customer can submit an offer via the online order form integrated into the Seller’s online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding offer by clicking the final order button. A confirmation of receipt from the Seller does not constitute acceptance of the offer. The contract is only concluded upon acceptance of the order. The customer may also submit the offer by email.

2.4 The Seller accepts the customer's offer by sending an order confirmation in text form (fax or email), delivering the ordered goods, or requesting payment after the customer has placed the order.

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Detailed information on the right of withdrawal is available in the Seller's cancellation policy.

3.3 The right of withdrawal does not apply to consumers who, at the time of contract conclusion, are not residents of a member state of the European Union and whose sole place of residence and delivery address are outside the European Union.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the product description, the prices indicated are total prices including statutory VAT. Any additional delivery and shipping costs will be stated separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, such as fees for money transfers by credit institutions or import duties and taxes, which are not the Seller’s responsibility and must be borne by the customer. These costs may also apply to money transfers when the delivery is not to a non-EU country but the payment is made from outside the EU.

4.3 The available payment methods are communicated to the customer in the Seller’s online shop.

5) Delivery and Shipping Conditions

5.1 Delivery of goods shall be made to the delivery address specified by the customer, unless otherwise agreed. The delivery address specified in the Seller's order processing is decisive.

5.2 Products offered in the online shop can only be delivered within the European Union and Switzerland. Orders for delivery outside these countries are automatically rejected during the ordering process. For deliveries outside the EU and Switzerland, please inquire separately at shop@lengling.com.

5.3 If the transport company returns the goods to the Seller because delivery to the customer was not possible, the customer shall bear the cost of the unsuccessful shipment. This does not apply if the customer is not responsible for the failed delivery or was temporarily prevented from accepting the delivery, unless the Seller had informed the customer in advance about the delivery. This also does not apply to return shipping costs in the event of a valid withdrawal; in this case, the cancellation policy applies.

6) Retention of Title

The Seller retains ownership of the delivered goods until full payment of the purchase price owed has been received.

7) Liability for Defects (Warranty)

7.1 If the goods are defective, the statutory liability for defects shall apply.

7.2 The customer is asked to report any visible transport damage to the delivery agent and to inform the Seller immediately. Failure to do so has no effect on the customer’s statutory or contractual claims for defects.

8) Redemption of Promotional Vouchers

8.1 Vouchers issued free of charge by the Seller during promotions with a defined validity period, which cannot be purchased by the customer (hereinafter “promotional vouchers”), can only be redeemed in the Seller’s online shop and only during the specified period.

8.2 Certain products may be excluded from voucher promotions if such restrictions are stated on the voucher.

8.3 Promotional vouchers must be redeemed before completing the order. They cannot be applied retroactively.

8.4 Only one promotional voucher can be redeemed per order.

8.5 The value of the goods must be at least equal to the value of the promotional voucher. Any remaining balance will not be refunded by the Seller.

8.6 If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be used to cover the difference.

8.7 The credit of a promotional voucher is neither paid out in cash nor earns interest.

8.8 The voucher will not be refunded if the customer returns goods paid for in whole or in part with a promotional voucher under their statutory right of withdrawal.

8.9 Promotional vouchers are transferable. The Seller may discharge its obligations by making delivery to the respective holder of the promotional voucher who redeems it in the Seller’s online shop. This does not apply if the Seller is aware, or through gross negligence is unaware, that the holder is not authorized, legally incapable, or lacks representation authority.

9) Final Provisions

9.1 All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the laws on the international sale of goods. For consumers, this choice of law applies only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.

9.2 This choice of law does not apply to consumers who, at the time the contract is concluded, are not residents of a member state of the European Union and whose sole residence and delivery address at the time of contract conclusion are outside the European Union.

9.3 If the customer is a merchant, a legal entity under public law, or a special fund under public law with its seat in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the Seller’s place of business. If the customer’s place of business is outside Germany, the Seller’s place of business is the exclusive place of jurisdiction.

9.4 The EU Commission provides an online dispute resolution platform at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court resolution of disputes arising from online purchase or service contracts involving a consumer. The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.